Privacy Policy

JAM ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Who We Are

JAM is a technical development and production consultancy supporting brands, design agencies and manufacturers through technical development, commercial engineering, manufacturing strategy and production delivery.

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For any questions relating to this Privacy Policy or your personal information, please contact:

JAM

Email: hello@jamdwg.com

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2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information you provide

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• Name

• Company name

• Job title

• Email address

• Telephone number

• Postal address

• Project information

• Enquiry details

• Files, drawings or documents you send to us

• Any other information you voluntarily provide

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Information collected automatically

When you visit our website, we may automatically collect information including:

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• IP address

• Browser type and version

• Device type

• Operating system

• Pages viewed

• Time spent on pages

• Referral source

• Approximate geographic location

• Website interactions

• Cookies and similar technologies

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3. How We Use Your Information

We may use your information to:

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• Respond to enquiries

• Arrange meetings or consultations

• Deliver consultancy services

• Prepare quotations or proposals

• Manage projects

• Communicate throughout projects

• Improve our website and services

• Analyse website performance

• Maintain security

• Comply with legal obligations

• Establish, exercise or defend legal claims

• Send business communications where appropriate

• Send marketing communications where you have requested or consented to receive them

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4. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

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• Your consent

• Performance of a contract

• Legitimate business interests

• Compliance with legal obligations

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5. Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality, measure performance and enhance your browsing experience.

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Cookies may be used to:

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• Remember your preferences

• Improve website performance

• Monitor website traffic

• Understand visitor behaviour

• Measure marketing effectiveness

• Maintain website security

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We currently use or may use services including:

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• Google Analytics

• Google Tag Manager

• Wix Analytics

• Microsoft services

• Other analytics, scheduling or business tools that support our website and operations

 

Google Analytics collects anonymous statistical information including pages visited, session duration, browser information and approximate location.

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Where required by law, non-essential cookies will only be placed after you have provided consent through our cookie banner.

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You may withdraw or change your cookie preferences at any time.

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6. Marketing Communications

If you choose to receive updates from JAM, we may contact you by email regarding our services, news or relevant business information.

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You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

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We will never sell your personal information to third parties for marketing purposes.

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7. Sharing Your Information

We only share personal information where necessary to operate our business.

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This may include trusted providers of:

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• Website hosting

• Microsoft 365

• Google Analytics

• Customer relationship management (CRM) systems

• Appointment scheduling software

• Video conferencing platforms

• Cloud storage

• Accounting software

• Professional advisers

• Legal advisers

• Insurance providers

• IT support providers

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Where appropriate, suppliers are required to protect your information and process it only on our instructions.

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We do not sell personal information.

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8. International Transfers

Some of our technology providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are used to ensure your information remains protected in accordance with applicable data protection laws.

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9. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including satisfying legal, regulatory, accounting or contractual requirements.

When information is no longer required, it will be securely deleted or anonymised.

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10. Data Security

We take appropriate technical and organisational measures to protect personal information from:

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• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

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Although we work to protect your information using industry-standard security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

11. Your Rights

Under UK data protection legislation, you have the right to:

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• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where applicable

• Request restriction of processing

• Object to processing based on legitimate interests

• Withdraw consent where consent is relied upon

• Request transfer of your data where applicable

• Lodge a complaint with the Information Commissioner's Office (ICO)

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To exercise any of these rights, please contact us using the details below.

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12. Third-Party Websites

Our website may contain links to third-party websites or services.

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We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

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13. Children's Privacy

Our website and services are intended for businesses and professional users. We do not knowingly collect personal information from children under the age of 13.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business.

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The latest version will always be published on this page together with the effective date shown at the top.

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15. Contact Us

If you have any questions regarding this Privacy Policy or how we process personal information, please contact:

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JAM

Email: hello@jamdwg.com

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If you are not satisfied with our response, you have the right to contact the Information Commissioner's Office (ICO):

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https://ico.org.uk/

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Last updated: August 2026